“We’d been relying on the same solution for many years, having it updated on an ad hoc basis,” explains Karolien Geudens, Financial Director at Red Cross Flanders. “When we learned that it was being phased out, we thought it was the perfect opportunity to reduce maintenance costs by moving to a multi-supplier system.”
From an IT perspective, Red Cross Flanders was primarily concerned with the reliability of the new system and wanted to keep downtime as low or lower than 1%. In addition, their ICT team was wary of a move to the cloud, as they would not have the same level of control over a cloud vs. an on-premise system.
In the summer of 2016, Red Cross Flanders extended an invitation to tender to several ICT consultancy companies, choosing delaware in November. “delaware stood out because their response to our request for proposal was the clearest and most comprehensive. In meetings, their consultants were the most familiar with our needs,” Karolien continues.
The nonprofit selected a Microsoft solution because of the familiar environment. Karolien: “Our first choice was an on-premise implementation of Microsoft Dynamics AX, but when we realized that we would have to move to the cloud anyway in 3-5 years, we selected Dynamics 365.”
Despite a 2-month delay on Microsoft’s side, Red Cross Flanders worked closely with delaware to ensure the original go-live of January 2018. “The integration went smoothly overall. Key users of the system are aware of our move to the cloud, but many users are still unaware that this big change has even taken place,” says Karolien.