Connected Field Service allows you to keep up with the state of your infrastructure by connecting your devices. Reduce customer downtime by using IoT data and provide technicians with useful digital insights, which they need to offer customers new products and services.
Dynamics 365 for Field Service allows organizations to deliver on-site service to their customer’s locations. Connected Field Service provides an extension to these services, allowing for data synchronization between Dynamics 365 and Azure IoT. This vital connection supports the implementation of a predictive service model to field service organizations within the same platform.
The Connected Field Service solution harnesses data from the Azure IoT Central platform into the Dynamics 365 for Field Service app. This way, it lets organizations proactively detect, troubleshoot, and resolve issues remotely, dispatching a technician only when necessary. The solution enables you to shift from costly scheduled maintenance plans to just-in-time predictive maintenance.
Connected Field Service helps you:
By combining IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform, Connected Field Service enables companies to transform to a proactive and predictive service model.
Easily connect, monitor, and manage your IoT assets at scale. Azure IoT Central is a hosted, extensible software as a service (SaaS) platform that simplifies the set-up of your IoT solution and helps reduce the burden and costs of IoT management, operations and development.
Connected Field Service for IoT Central provides a direct integration of Dynamics 365 for Field Service with Microsoft Azure IoT Central, a fully managed IoT software as a service solution. Microsoft Azure IoT Central enables builders to configure rules and actions. Based on those actions, IoT alerts will be created in Connected Field Service. Also, based on service activities in Connected Field Service, information can be sent back to IoT Central. This is accomplished by using Microsoft Flow, a SaaS offering for automating workflows across applications and services.
The below end-to-end integration processes can be easily implemented based on a pure configuration experience:
Azure IoT Central requires no extensive cloud development or coding skills to get an IoT solution up and running. With Microsoft Flow templates, users can connect their accounts, take advantage of our pre-built templates, and customize their own flows in an easy visual designer without the need for coding experience.
In conclusion, with Connected Field Service and Microsoft Azure IoT Central you can enjoy the following key business benefits: