Previously known as SAP C/4HANA, SAP Customer Experience (CX) is the Customer Experience platform where you can unify customer identity, marketing, commerce, sales and customer service. Deliver intelligent, trustworthy customer experiences across all channels!
Turn anonymous visitors into happy & loyal brand advocates
You could have a single view of the customer, allowing you to create meaningful and trusted relationships driven by consent?
Enhance your sales team's work & accelerate the buying experience
You could send custom sales quotes in seconds and track and motivate the sales team better?
Create meaningful & truthful relationships via personalized experiences
You could identify the right moment and give to each customer the best offer?
Offer a superior omnichannel e-commerce experience
You could lower the cost of customer support and optimize the order tracking for customers?
Make service the heart of your customer experience
You would score a 9 at NPS and guide the customer from intake to resolution?
Close the experience gap
You could link operational data with experience data and take every business decision based both on facts and perceptions?
Looking for CRM in the same box as SAP S/4HANA?
Talk to us to know the difference between SAP CX and SAP S/4HANA Customer Management