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The perfect marketing or communication consultant is someone with a natural feel for marcom trends and evolutions, combined with a certain affinity for IT.
- You’ll be able to broaden your horizon. Find out what it’s like to work for a bank, a hospital or even a chocolate manufacturer.
- delaware provides a stepping stone for marketers to get in touch with the right people at the right time
- We leverage our IT knowledge to continue to improve on our marketing and communication services
Scalefactory, a young Ghent-based scale-up in Salesforce software, recently teamed up with delaware to accelerate our mutual growth ambitions. By taking Scalefactory under our wings as a new delaware spin-off, we are expanding our portfolio with new Salesforce knowledge and expertise. Scalefactory, on the other hand, can keep on growing its business independently while being supported by an international consultancy firm. Together, we will go the extra mile to optimize business processes and make Salesforce work end-to-end for our mutual clients. In short, it is a cultural match made in heaven between two companies whose technical skills complement each other to a T.
We’re looking for a lean and mean Salesforce Business Analyst that can help shape and realize the dreams of this exciting partnership. Join us to be part of this unique story!
You are an empathic person who likes to step into the shoes of employees to test new features and solutions for end users. Your curious nature makes you want to try and experiment with new and ground-breaking methods. In your desire to make people's lives less complicated, you’re always on the look-out for new and exciting collaboration tools on the market.
You are ready to create great digital workplace experiences people will love. Maybe you’ve already gained some experience in User Experience (UX), worked on optimizing business and workplace processes, or you’ve taken your first steps in an IT environment. Either way, you’re eager to share your findings with your more technically schooled colleagues. We offer you a chance to keep training your skills, and grow together with a team whose primary goal is to make a true difference.
Functional CRM consultant (ˈfəŋ(k)-shnəl kənˈsʌl.tənt) noun 1. analytical mind that enjoys taking a deep dive into our clients’ sales & marketing processes 2. draws on advanced problem-solving skills to guide customers through an IT implementation 3. known for its passion, drive and perseverance; often surrounded by a pack of team mates.
You have plenty of experience writing code for CRM solutions, and can prove your coding skills for Microsoft Dynamics 365 Customer Engagement solution.
You have the commercial insight to put yourself in the shoes of the customer, understand their reality and translate the functional blueprint into a technical architecture or solution. As a mature, technically skilled developer, your stay involved and engaged throughout the project implementation cycle, even after the go-live.
You are ambitious, flexible and eager to take on a varied range of projects, with topics as Sales, Customer Service, Marketing, Portals, ERP integrations and Business Intelligence to name but a few. You are keen on growing and diversifying your architectural skills by designing integrations with other solutions.
You like to prove yourself as a great team player by supporting your Sales colleagues during the presales process, contributing to the rapid growth of our team. You are committed to expand your knowledge by staying up-to-date on the latest technologies in your field.
You sniff out opportunities to open doors that will bring us new business. Spreading the word about delaware’s customer experience story will get your prospects excited to work with us. You love networking.
Be it with new prospects, the delaware colleagues, our counterparts at SAP or existing customers, you are the one we turn to to help us grow our business. Once you’ve worked your way in, your ambitious nature will ensure you see the job through.
Perseverance is your middle name: once you’ve started working on a deal, you won’t stop until it is done. Rather than sitting and waiting to see what happens, you take the bull by the horns and go for it.
You will mainly be dealing with new prospects, ensuring that our consultants can get to work on that exciting new project. You know that driven person who always gets their foot in the door? Well, that’s you! You will also liaise with the business development teams at SAP. That way, you’ll remain in the know about the latest opportunities. Apart from looking for new opportunities, you will also maintain ties with our established customers the food and manufacturing industries and the delaware organization itself to ensure they remain in the loop about the solutions we can offer.
Is it a technical profile? Is it a functional role? No, it’s a customer experience consultant. A role that combines elements of both. After all, when you build solid customer experiences with SAP C4/HANA, you need both sides of the e-commerce coin.
Every company’s unique processes and solutions should meet the needs of their customers throughout the different buying cycles. To uncover that, companies need a sparring partner who can quickly place her/himself in the shoes of the end-customer. Are you that person? Are you ready to take customer engagement to a next level?
If you get a rash from poorly designed and ‘dumb’ marketing automation and e-commerce flows, then join us.
You are an experienced Java and Spring developer with a passion for everything about e-commerce. From simple web shops to complex e-commerce platforms – you know how to bring them to life.
From your point of view as a developer, you’ve seen e-commerce platforms become the absolute focal point for many businesses, as the growth in online shopping skyrockets. You are eager to invent solutions that connect the dots for both companies and the customers that shop with them.
You are an experienced UX designer who optimizes user and customer experiences by creating user friendly website, page and app structures. You are able to empathize with end-users by acting on the data gathered from customer journeys and persona research.
You understand and can transform complex business and process requirements into a user friendly experience. Based on this input, you are able to organise user needs and content into an information architecture.
You are committed to expand your knowledge by staying up-to-date on the latest UX technologies, while guiding your less-experienced colleagues in this field.
You are an experienced change manager with a proven track record of managing the changes associated with the rollout of large-scale ERP systems.
From finance and production to logistics – your business process knowledge is (and has been) of vital importance to the success of change projects. You play a leading role in ensuring organizational readiness, in guiding employees and senior leadership through change and in resolving their challenges.
You bring wisdom and maturity to large transformation projects and are eager to help people grow in their roles. You think out of the box like a true change architect, and build innovative and creative client solutions.
You love to define customer engagement strategies and lift your customers to the next level of customer experience across the sales and after-sales journey. As a customer engagement expert, you collaborate with your customers to optimize and streamline their customer journey over different touch-points. You help them define their needs and translate these into a pragmatic and realistic roadmap. From your business expertise and hands-on knowledge of different CX solutions, you guide your customers along this roadmap to determine which people, processes and tools they need to connect efficiently with their customers.
Beyond defining the strategy and implementing the roadmap, you are able to draw up requirements - supported by technical CX experts- that are in line with the strategy. By staying involved in the implementation project as a trusted advisor, you make sure that the strategic direction of the roadmap is respected and that the result for your customer is safeguarded.