September is bootcamp month at delaware, and this year was no different – an intensive training program helped around 130 colleagues to develop the necessary hard and soft skills. New colleagues receive training from the #peopleofdelaware themselves. This is the ideal way for them to be immediately immersed in customer experiences.
The world is changing rapidly. Classroom-based training no longer meets today’s needs for flexibility, because it is too restrictive, too time-consuming and leaves little room for gaining the necessary new skills. “You often learn them too early or too late, rather than precisely when and where you really need them,” says Dimitri Roman, Lead Expert Learning at delaware. The delaware Academy set out to solve this. “In April, we shifted up a gear in terms of digital learning and blended learning within delaware,” says Joyce Mervielde, Learning Specialist at the delaware Academy. “Besides increasingly transforming our regular training courses into virtual and interactive sessions, we also made use of new ways of learning during the bootcamp to facilitate information sharing and online collaboration.”
One of the biggest projects within delaware is the roll-out of SAP and Microsoft. “They are actually two different products, but we combined them for the bootcamp,” continues Joyce. “Microsoft Learning Pathways, which is a new Microsoft SharePoint application for setting up and structuring online documentation around a specific theme, made it really easy for us to make videos, assignments and extra information available as part of our SAP training.”
Thanks to that digital portal, our bootcamp rookies – grouped into small clusters around different SAP themes – could set to work quickly and at their own pace. They watched the accompanying videos on the platform and built a demo together for a variety of assignments. If their demo was successful, they could move on to the next online micro-module dealing with a slightly more complex flow within SAP. They could enlist extra help at any time, either by accessing extra documentation or by chatting with or calling any of the numerous coaches who were just a click away. Another advantage was that, thanks to the user-friendly navigation, the participants were able to find information quickly or refer back to the previous module if necessary. That helped them to maintain a clearer overview of SAP as a whole. “So rather than having to hunt through a huge PowerPoint presentation, they benefitted from a more personalized approach, at each team’s own pace, and in a coronavirus-proof environment,” adds Elyne Gilles (Microsoft SharePoint consultant).
Elien Tack (SAP Operations consultant) was another member of the training portal team, alongside Elyne and Joyce. Elien worked in conjunction with a number of colleagues in the Netherlands to produce videos in SAP, and Elyne used the Microsoft Learning Pathways to further develop the platform structure. Joyce coordinated the duo’s activities. “What’s great about this technology is that it’s very user-friendly,” says Elien. “I found it really quick and easy to use the Learning Pathways in SharePoint to upload the training videos.”
“Our participants’ feedback on this approach has been very positive,” adds Joyce. “We can definitely say it was a successful experiment. We’re now looking at how we can use this new learning platform to support our other delaware training programs too. And this platform offers lots of potential for training our international colleagues.” Elyne and Elien fully agree. “Moreover, this project is also a great reference case for our customers, who like us are increasingly looking for new ways to further shape digital learning – and we can certainly help them with that!”
Has this made you keen to use the new SharePoint technologies for a varied range of projects and challenges? Check out our vacancies in the Digital Workplace team below!