To keep the global economy running, it is essential that critical industries and supply chains are able to adapt to the challenges created by COVID-19. As industries return to work, there will be fundamental changes needed to the way we work. Businesses must not only look to support their people in the transition back to some semblance of normality, but also to position themselves to be able to thrive as the economy restarts.
It is a challenging time for everyone at the moment, and we are doing our best to think of innovative ways to help our clients to come out of this crisis even stronger. The links below represent help that we know we can provide. If any of them resonate with you, please let us know.
I need help with:
How can I ensure the safety and wellbeing of my employees?
COVID-19 has positioned employee health and wellbeing at the top of the agenda. Protecting your workforce when they return to the office is critical, and organizations have a responsibility to ensure workforce protection measures are put in place. Within delaware, we have rolled out a COVID-19 desk booking app to manage and control access to our offices worldwide, and we are now offering this to our customers. Our Seat Reservation app lets you manage social distancing, contact tracing and plan who can come to the office. It will help you make the return to work a positive and safe transition.
Another important aspect of ensuring your employees' wellbeing is checking in from time to time and making sure that the connection between company and employee is maintained. During this crisis,many companies are now confronted with a lack of oversight and don’t really have an idea about the mental states of their workers: how they are feeling, what their concerns are, if they are adequately informed – and even simple things, like whether they have all the tools they need to do a good job. Luckily, setting up a short remote survey to gather insights and make informed decisions has never been easier thanks to Qualtrics.
Which tools are effective for demand planning when there is uncertainty?
Many companies run their daily operations in an ERP tool. Several companies even deployed dedicated tools to support their sales and operations process (S&OP). Now is the time to use these tools to their full potential. With an advanced S&OP tool such as SAP IBP, you have a flexible and powerful instrument at hand to easily simulate different business scenarios. The insights that come from these scenarios will allow you to make better decisions towards the future, as we enter the post-COVID era.
If your organization is forced to change the way you plan, make or sell, it is likely that your S&OP processes need restructuring. If your demand is through the roof, you will almost certainly need to re-think how you forecast. We offer an S&OP Quick Scan service, where we assess the current state of your S&OP processes and identify specific opportunities to improve your planning accuracy and effectiveness. With the option of Demand Forecasting on Azure, we can improve how you tackle your sales and operations process by using AI to further refine forecast accuracy.
Setting up a crisis-proof B2B e-commerce platform
Due to the corona crisis, B2C webstores are witnessing an unprecedented surge in demand – with some barely able to keep up. A lot of B2B companies were completely taken by surprise, however. Many didn't have any form of webshop yet, relying instead on in-person customer meetings. With the sales team currently stuck at home, a digital storefront has become indispensable. Based on the Shopify platform, delaware has developed a fast e-commerce approach that enables B2B companies to reach customers online.
In addition, our B2B Self Service Portal will help you optimize back-office operations & deliver convenience while interacting with business partners. The portal enables organizations to offer their B2B partners a central entry point with self-service capabilities for master data maintenance, order creation and status tracking of orders / invoices. Unlike large e-commerce platform, this lightweight and extendable portal brings instant value with low entry barriers.
How can I use automation to improve critical processes?
The current reality is that there will be fewer employees running core system processes, even though many of these processes will still be required. Robotic Process Automation (RPA) will perform administrative tasks and train your staff to perform more meaningful tasks that have a greater impact on results. RPA bots interpret, activate responses and communicate with other systems and humans to perform a wide variety of repetitive tasks. This results in accelerated Time to Market, reduced costs and lowering human error.
Our solution The Self-driven Back office is a proven methodology used to detect back-office processes that can be automated via robotic process automation, artificial intelligence and bots. The result is a prioritized roadmap of improvement projects resulting in direct ROI.
How can I modernize my infrastructure and mitigate cybersecurity risk?
Every single new implementation that we do is hosted on Azure. Why? Azure hosting costs are significantly lower than internal or outsourced data center costs and the costs are elastic, i.e. you pay for what you use. Shutting down non-production systems when not required could result in significant savings, and critically, Microsoft’s cybersecurity team are invest more than any other organization. In the last three months we have worked with multiple clients who have realized that they can no longer risk the threat of a security breach or where their current data centers are just too expensive. In one case, a client who had been running internal data centers at the back of their manufacturing plants came to us after they suffered a ransomware attack. They simply didn’t have the resources to protect themselves. We are currently implementing a rapid Azure migration for them.
Our quick security assessment tool can rapidly quickly establish your system security compliance and highlight where improvements can be made.
How can I support my employees in this 'new way of working'?
The coronavirus/COVID-19 has caught us all by surprise: all of a sudden, working remotely has become the norm instead of the exception. Understandably, the lack of a solid governance framework and learning curve can cause confusion. Our Digital Workplace team has shared three best practices for working remotely with Microsoft Teams.
Slowly but surely, everyone has adapted to this 'new normal' with remote working. Now is the time to use this momentum to take it to the next level and extend it to other aspects of your employee's working life. Our solution Sharebox on Teams will help your company create organizational governance in Microsoft Teams-based collaboration environments. ShareBox on Teams is a dashboard on top of Microsoft Teams, integrated as an app in Microsoft Teams, providing a single point of entry to a user’s collaborative workspaces.
How do I manage risk and ensure critical applications are maintained?
If your Managed Services Provider is struggling to meet SLAs, we have an emergency ticket resolution service to help you manage business critical SAP applications. During this critical time, if your provider is unable to meet the response time that you require to keep your business running, our Critical Issue Resolution Group will pick up any ticket that you assign to us. We are offering organizations running complex supply chains a backstop in case their incumbent Managed Services Provider cannot resolve system issues fast enough.
- Guaranteed 30-minute response time on all assigned tickets
- 24/7 GLocal support
- 1 virtual dedicated support team combining remote and on site services to foster proximity
- Cost efficiency
- Multi-lingual capability
- Zero-cost system connectivity set-up
Want to try out our MSP services? Get in touch for a fixed price with great value!
The impact of COVID-19 on the CFO office in Belgium across multiple industries
The coronavirus pandemic has disrupted businesses around the world on an unprecedented scale. How did delaware customers cope with the immediate challenges during the lockdown, and how do they plan to advance in the months and years to come? We asked their CFOs and documented their stories in a new series of CFO Connect blog posts. Discover how the approaches differ per industry: from transport & logistics to nonprofits and manufacturing.